Returns & Exchanges
At Altex Computers & Electronics, we stand behind our products and want you to be fully satisfied with your technology purchase. If you are not completely happy, you may return most items within 14 days of purchase for a refund or exchange.
Verify Eligibility
Ensure your item is in its original packaging with all included accessories, manuals, and a valid proof of purchase.
Request Authorization
Contact our support team or visit our online portal to obtain a Return Merchandise Authorization (RMA) number before shipping.
Pack and Ship
Securely package the product to prevent damage during transit and clearly mark the RMA number on the outside of the shipping box.
Inspection and Refund
Once our technicians verify the condition of the returned hardware, we will process your refund or store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing